Support for PulseTier is handled through support@weforce.store. Customers should include enough order and product detail for the team to identify the request without unnecessary back-and-forth.
Support channels
Email support
Primary support email: support@weforce.store. Use this address for product questions, shipping updates, return requests, warranty questions, privacy requests, and order assistance.
Support hours are Monday to Saturday, 09:00 to 18:00 HKT. Messages received outside support hours are reviewed during the next business support window.
Response target
The normal response target is within 1 business day for product, shipping, return, warranty, and order questions.
High-volume retail periods, carrier interruptions, address verification, supplier checks, or incomplete request details may require more time.
What support can help with
Pre-order and product questions
Support can help compare models, confirm broad compatibility points, explain product page specifications, and point customers to relevant policy pages.
For product support, include the product name, model number, photos if relevant, and a short issue summary.
Order and return questions
For order support, include the order email, product name, delivery address region, and the question or issue to be reviewed.
For return support, contact us before sending items back so eligibility, return address, packaging requirements, and timing can be reviewed.
Support handling logic
Information needed
The team may request order identifiers, product photos, packaging condition, carrier status, or address confirmation when needed to review a case.
Customers should not send payment card numbers or unnecessary sensitive documents through general support email.